TUB Scheduling

Book people, not slots

Your shop’s capacity was never one number. It’s the real hours of the techs on your floor. TUB Scheduling books each tech’s time, journals every move, and replays the board at any moment of the day.

Numa/Service · SchedulingSearchCP
Service boardAcme Ford Service · Tuesday
9:42 AM
Booked today
18.5 of 38.0 hrs
Shop capacity is the sum
of four people’s real hours
7A8A9A10A11A12P1P2P3P4P5P
MR
M. Reyes
6.0 / 9.5 hrs
60K service
Transmission service
DO
D. Okafor
4.5 / 9.5 hrs
Coolant service
JP
J. Park
4.5 / 9.5 hrs
Diagnosis
SW
S. Whitfield
3.5 / 9.5 hrs
BookedOil change · Mustang lands on Whitfield, in an hour that’s really open.
9:42 AM · Online booking
Numa/Service · SchedulingCP
Service boardAcme Ford Service · Tuesday
9:42 AM
Booked today
18.5 of 38.0 hrs
7A9A11A1P3P5P
MR
Transmission service
DO
JP
SW
BookedOil change · Mustang lands on Whitfield, in an hour that’s really open.
9:42 AM · Online booking

The capacity gap

The board says 8.5 hours open. Nobody has two in a row.

Most schedulers count the shop as one bucket of hours. The bucket looks fine until a two-hour job shows up and the open time turns out to be a half hour here and an hour there, spread across four people. Then someone promises a time the floor can’t keep.

Numa/Service · CapacitySearchCP
New job · Diagnosis · Explorer · 2.0 hrsPromised back by 3:00 PM
Capacity
38.0 hrs
Booked
29.5 hrs
Open
8.5 hrs
Booked · 29.5 hrs
Open · 8.5 hrs
One bucket of 38.0 hrs for the whole shop. Nobody’s name is on any of it.
Shop totalPress Book to try a 2.0 hr job against one number for the whole shop.
Example day. Names, vehicles, and times are illustrative.
Numa/Service · CapacityCP
New job · Diagnosis · Explorer · 2.0 hrsPromised back by 3:00 PM
Capacity
38.0 hrs
Booked
29.5 hrs
Open
8.5 hrs
Booked · 29.5 hrs
One bucket of 38.0 hrs for the whole shop. Nobody’s name is on any of it.
Shop totalPress Book to try a 2.0 hr job against one number for the whole shop.
Example day. Names, vehicles, and times are illustrative.

How it works

Every booking spends a real person’s time

A TUB is a tech utilization block, a piece of one technician’s day. Bookings draw down those blocks, so the board always adds up to the people who will do the work.

D. Okafor7.5 / 9.5 hrs
Oil change
Coolant
1.0 hr
Recall
J. Park6.0 / 9.5 hrs
Diagnosis
Battery
30K
A booking spends a named tech’s time

01 · Blocks

Book the person

Each tech’s day is a set of blocks. A booking takes time from a named tech, never from a shop-wide pool.

9:44 AMMovedBattery · Edge, Park to Okafor
9:42 AMBookedOil change · Mustang, Whitfield
8:31 AMBookedDiagnosis · Transit, Okafor
Who, when, and what they saw

02 · Journal

Write down every move

Every booking, move, and edit lands in a journal with who made it, when, and what the board showed them at that moment.

Scrub back to any momentReplay

03 · Replay

Scrub back to any moment

Pick a time and the board redraws as it was. “You overbooked us” gets an answer, not an argument.

Drag the clock. The board remembers.

A Tuesday at Acme Ford Service. Press play, open any entry in the journal, then answer the service manager’s 4:40 PM question with what the board showed when each change was made.

Numa/Service · ReplaySearchCP
Acme Ford Service
Service board · Tuesday · Replay
4:40 PM
7A8A9A10A11A12P1P2P3P4P5P
MR
M. Reyes
6.0 / 9.5 hrs
60K service
Recall repair
Transmission service
DO
D. Okafor
6.5 / 9.5 hrs
Coolant service
Diagnosis
JP
J. Park
4.3 / 9.5 hrs
Diagnosis
Diagnosis
SW
S. Whitfield
3.5 / 9.5 hrs
30K service
Booked 20.3 of 38.0 hrsOverlap on D. OkaforParts hold or ran long
Drag the clock
It’s 4:40 PM and D. Okafor’s 1:00 PM shows an overlap. Pick a journal entry, or answer the question on the right with the replay.
Journal6 of 6 entries
4:40 PM · Service manager
“Okafor was double-booked at 1:00 PM. Who did that?”
Example board. Names, vehicles, and times are illustrative.Drag the clock, or tap any journal entry to jump to it.
Numa/Service · ReplaySearchCP
Acme Ford Service
Service board · Tuesday · Replay
4:40 PM
7A8A9A10A11A12P1P2P3P4P5P
MR
M. Reyes
6.0 / 9.5 hrs
60K service
Recall repair
Transmission service · F-150
DO
D. Okafor
6.5 / 9.5 hrs
Coolant service
Diagnosis
JP
J. Park
4.3 / 9.5 hrs
Diagnosis
Diagnosis
SW
S. Whitfield
3.5 / 9.5 hrs
30K service
Booked 20.3 of 38.0 hrsOverlap on D. OkaforParts hold or ran long
Drag the clock
It’s 4:40 PM and D. Okafor’s 1:00 PM shows an overlap. Pick a journal entry, or answer the question below with the replay.
Journal6 of 6 entries
4:40 PM · Service manager
“Okafor was double-booked at 1:00 PM. Who did that?”
Example board. Names, vehicles, and times are illustrative.Drag the clock, or tap any journal entry to jump to it.
Numa/Service · ReplayCP
Acme Ford Service
Service board · Tuesday · Replay
4:40 PM
7A9A11A1P3P5P
MR
Transmission service
DO
JP
SW
Booked 20.3 of 38.0 hrsOverlap on D. OkaforParts hold or ran long
It’s 4:40 PM and D. Okafor’s 1:00 PM shows an overlap. Pick a journal entry, or answer the question below with the replay.
Journal6 of 6 entries
4:40 PM · Service manager
“Okafor was double-booked at 1:00 PM. Who did that?”
Example board. Names, vehicles, and times are illustrative.Drag the clock, or tap any journal entry to jump to it.

Shadow mode

Run it beside your book before you trust it

Shadow mode reads your current schedule and builds the person-time board next to it. It changes nothing. You see every hour where the two disagree, and you decide when to switch.

Touches nothing

Your current book keeps running. Nobody’s schedule gets turned off while you compare.

Every disagreement, named

Where your book shows room your techs don’t have, or hides room they do, you see the hour and the tech.

Keep the one that matches your floor

Run both for a month. The board that matches what actually happened is the one you keep.

Numa/Service · Shadow modeSearchCP
Shadow mode · TuesdayRead-only
Your book8 open slotsTUB board7.0 open hrsThey disagree4 hours
HourYour bookTUB board2 risks · 2 hidden
1:00 PM · Overbook riskYour book shows 3 open slots at 1:00 PM. Every tech is booked through 2:00 PM.
MRM. ReyesBooked
DOD. OkaforBooked
JPJ. ParkBooked
SWS. WhitfieldBooked
Example day. Names and times are illustrative.
Numa/Service · Shadow modeCP
TuesdayRead-only
Your book8 open slotsTUB board7.0 open hrsThey disagree4 hours
HourYour bookTUB board
1:00 PM · Overbook riskYour book shows 3 open slots at 1:00 PM. Every tech is booked through 2:00 PM.
MRM. ReyesBooked
DOD. OkaforBooked
JPJ. ParkBooked
SWS. WhitfieldBooked
Example day. Names and times are illustrative.

Ground rules

Overbooking isn’t a mystery. It’s an unrecorded edit.

TUB Scheduling records every edit, so the board can always explain itself.

01 · Shadow mode

Nobody’s book is turned off

Shadow mode runs beside the schedule your advisors already use.

02 · Numbers

Every number has names under it

Any capacity figure breaks down to the named blocks behind it.

03 · Edits

Every edit has a name on it

Bookings, moves, and overrides are journaled with who made them and what the board showed.

04 · Capacity

Capacity is your people

Shop capacity is the sum of your techs’ real hours, not a number typed into a setting.

Numa is the AI Operating System for dealerships

1,500+

Rooftops

1B+

Calls, texts, and chats handled

4M+

Appointments booked

90%

DMS coverage

Partnered with some of the top OEMs in the industry, and growing

#1 in Automotive AI. Inc. 5000 four years straight. Fast Company World’s Most Innovative Companies 2026, Top 10 in Automotive.

Questions about
TUB Scheduling

General

Capabilities

Setup & control

What is TUB Scheduling?

Service scheduling that books people, not slots. Every appointment takes time from a named technician, every change is journaled, and the board can be replayed at any moment of the day. Your capacity becomes the sum of your techs’ real hours instead of one number in a setting.

What does TUB stand for?

Tech utilization block. A TUB is a piece of one technician’s day. Bookings draw down a tech’s blocks instead of a shop-wide pool of hours, so a two-hour job only lands where someone actually has two hours.

How is TUB Scheduling different from slot-based scheduling?

Slots count appointments. They can’t tell you that 8.5 open hours are really a half hour here and an hour there. TUB Scheduling counts each tech’s time, so the board shows where work can actually fit before anyone promises a time.

General

Capabilities

Setup & control

What is TUB Scheduling?

Service scheduling that books people, not slots. Every appointment takes time from a named technician, every change is journaled, and the board can be replayed at any moment of the day. Your capacity becomes the sum of your techs’ real hours instead of one number in a setting.

What does TUB stand for?

Tech utilization block. A TUB is a piece of one technician’s day. Bookings draw down a tech’s blocks instead of a shop-wide pool of hours, so a two-hour job only lands where someone actually has two hours.

How is TUB Scheduling different from slot-based scheduling?

Slots count appointments. They can’t tell you that 8.5 open hours are really a half hour here and an hour there. TUB Scheduling counts each tech’s time, so the board shows where work can actually fit before anyone promises a time.

Pull up any moment of last Tuesday. Watch the board defend itself.

Pull up any moment of last Tuesday. Watch the board defend itself.

TUB Scheduling runs on Numa, the AI Operating System for dealerships.

TUB Scheduling runs on Numa, the AI Operating System for dealerships.