LiveCSI™

Surveys tell you last month. LiveCSI™ tells you now.

LiveCSI™ scores your customers’ calls, voicemails, and texts as they come in and flags heat cases while the car is still in the shop.

Get a demo

Get a demo

Try the dashboard

Try the dashboard

One afternoon on the dashboard
Scroll to play the afternoon, or pick a moment.
LiveCSI™ Acme Chevrolet, service
Alert sound onLive, 1:00 PM
Store score, last 15 minutes
86
▲ 1 from 12:45 PM
38
Positive
11
Neutral
1
Negative
Average score, last 12 hours15-minute windows
100
75
50
7 AM9 AM11 AM1 PM
MT
Marcus T.
Asked about the battery quote twice. No callback yet.
“Should I just take it somewhere else?”
Ana R., service inbox, 12:40 PM
44
Click any conversation to open it in Smart Inbox.
Example dashboard. Names, scores, and times are illustrative.
1:00 PM
The store is at 86, up a point from 12:45.
LiveCSI™ Acme Chevrolet, service
Alert sound onLive, 1:00 PM
Store score, last 15 minutes
86
▲ 1 from 12:45 PM
38
Positive
11
Neutral
1
Negative
Average score, last 12 hours15-minute windows
100
75
50
7 AM9 AM11 AM1 PM
MT
Marcus T.
Asked about the battery quote twice. No callback yet.
“Should I just take it somewhere else?”
Ana R., service inbox, 12:40 PM
44
Click any conversation to open it in Smart Inbox.
Example dashboard. Names, scores, and times are illustrative.
1:00 PM
The store is at 86, up a point from 12:45.
LiveCSI™
Live, 1:00 PM
Store score, last 15 minutes
86
▲ 1 from 12:45 PM
Average score, last 12 hours15-minute windows
100
75
50
7 AM9 AM11 AM1 PM
MT
Marcus T.
Asked about the battery quote twice. No callback yet.
Ana R., service inbox, 12:40 PM
44
Example dashboard. Names, scores, and times are illustrative.

How a customer sounds, scored from 1 to 100.

Every customer call, voicemail, and text already runs through Numa. LiveCSI™ reads each text, call transcript, and voicemail transcript, predicts how satisfied the customer is, and sorts the conversation into positive, neutral, or negative with a short summary.

Text

96

“Picked up early. The car looks great.”

Call transcript

88

“Saturday at nine works. See you then.”

Voicemail transcript

71

“Can the shuttle pick me up at four?”

Text

58

“Is anyone working on my Equinox?”

Text

44

“Should I just take it somewhere else?”

Text

22

“This is the third time I’ve asked. Nobody calls me back.”

1

Negative

Neutral

Positive

100

Example messages and scores.

Heat case

The lowest scores don’t wait on the dashboard.

When a message reads very negative, Numa flags the conversation as a heat case. Your heat case workflow posts a note in the thread and tags the managers on your escalation list, so someone steps in while the car is still in the shop.

Heat case note, posted in the conversation

Heat case: this conversation might require additional attention. @Chris R. @Maria L.

86%

of heat-case customers came back for service within six months, across GM rooftops running Numa.

Get Negative to zero before anyone leaves.

It’s just after 2 PM. Elena has been waiting in the lounge for two hours, and Marcus is still waiting on a callback. Clear both as Chris, the service manager. The dashboard refreshes every 15 minutes, and any conversation opens in Smart Inbox with one click.

LiveCSI™ Acme Chevrolet, service
Chris R., service manager
Store score 78Negative 2Handled 0 of 2
Store score, last 15 minutes
78
▲ 0 from 2:00 PM
34
Positive
10
Neutral
2
Negative
Average score, last 12 hours15-minute windows
100
75
50
7 AM9 AM11 AM1 PM
Lowest score first. Click a conversation to open it in Smart Inbox.
Example dashboard. Names, scores, and times are illustrative.
LiveCSI™ Acme Chevrolet, service
Chris R., service manager
Store score 78Negative 2Handled 0 of 2
Store score, last 15 minutes
78
▲ 0 from 2:00 PM
34
Positive
10
Neutral
2
Negative
Average score, last 12 hours15-minute windows
100
75
50
7 AM9 AM11 AM1 PM
Lowest score first. Click a conversation to open it in Smart Inbox.
Example dashboard. Names, scores, and times are illustrative.
LiveCSI™
Chris R., service manager
Store score 78Negative 2Handled 0 of 2
Store score, last 15 minutes
78
▲ 0 from 2:00 PM
34
Positive
10
Neutral
2
Negative
Lowest score first. Click a conversation to open it in Smart Inbox.
Example dashboard. Names, scores, and times are illustrative.

The biggest CSI killer isn’t the repair. It’s the silence.

Numa scored 50 million customer interactions over 90 days. When advisors don’t respond to 60% of customer outreach, CSI drops 40 points.

Nothing else Numa measured, including shop time, pricing, and repair quality, moved the score as much. LiveCSI™ puts that silence on a manager’s screen while there’s still time to answer it.

On the manufacturer’s own survey

820

820

981

981

981

CSI at a CDJR dealership

80

80

94

94

94

CSI follow-up score at a Honda dealership

700

700

955

955

955

CSI at a dealership running Numa

Scores reported by dealerships running Numa, each within one survey cycle.

“CSI tells you what went wrong weeks ago, when it’s already too late.”

Tasso Roumeliotis, Co-Founder and CEO, Numa

Numa is the AI Operating System for dealerships

1,500+

Rooftops

1B+

Calls, texts, and chats handled

4M+

Appointments booked

90%

DMS coverage

Partnered with some of the top OEMs in the industry, and growing

#1 in Automotive AI. Inc. 5000 four years straight. Fast Company World’s Most Innovative Companies 2026, Top 10 in Automotive.

Questions about LiveCSI™

What is LiveCSI™?

LiveCSI™ is Numa’s real-time CSI for dealerships. It scores your customers’ calls, voicemails, and texts as they come in, flags heat cases, and shows managers how the store is doing right now instead of weeks later in the OEM survey. It runs on Numa, the AI Operating System for dealerships.

What is LiveCSI™?

LiveCSI™ is Numa’s real-time CSI for dealerships. It scores your customers’ calls, voicemails, and texts as they come in, flags heat cases, and shows managers how the store is doing right now instead of weeks later in the OEM survey. It runs on Numa, the AI Operating System for dealerships.

What does LiveCSI™ score?

Texts, call transcripts, and voicemail transcripts in your Numa inboxes. LiveCSI™ reads what the customer said and how they said it, gives the conversation a predicted satisfaction score from 1 to 100, and sorts it into positive, neutral, or negative with a short summary.

What does LiveCSI™ score?

Texts, call transcripts, and voicemail transcripts in your Numa inboxes. LiveCSI™ reads what the customer said and how they said it, gives the conversation a predicted satisfaction score from 1 to 100, and sorts it into positive, neutral, or negative with a short summary.

How often does the dashboard update?

Every 15 minutes. The dashboard shows the store’s current score, which way it’s trending, and the average score across the last 12 hours, so a manager can see which part of the day went sideways. Managers can filter it by inbox or rooftop group.

How often does the dashboard update?

Every 15 minutes. The dashboard shows the store’s current score, which way it’s trending, and the average score across the last 12 hours, so a manager can see which part of the day went sideways. Managers can filter it by inbox or rooftop group.

What happens when a customer is upset?

When a message reads very negative, Numa flags the conversation as a heat case. With the heat case workflow on, Numa posts a note in the conversation and tags the managers on your escalation list. Each store chooses who is on that list and can edit the note.

What happens when a customer is upset?

When a message reads very negative, Numa flags the conversation as a heat case. With the heat case workflow on, Numa posts a note in the conversation and tags the managers on your escalation list. Each store chooses who is on that list and can edit the note.

Can a manager act from the dashboard?

Yes. Click any conversation on the dashboard and it opens in Smart Inbox, where the manager can reply, leave a note for the team, or assign it to an advisor.

Can a manager act from the dashboard?

Yes. Click any conversation on the dashboard and it opens in Smart Inbox, where the manager can reply, leave a note for the team, or assign it to an advisor.

Does LiveCSI™ replace the OEM survey?

No. The OEM survey still sets your score. LiveCSI™ shows you how each visit is going while there’s still time to change how it ends.

Does LiveCSI™ replace the OEM survey?

No. The OEM survey still sets your score. LiveCSI™ shows you how each visit is going while there’s still time to change how it ends.

The survey still comes. Now nothing in it is a surprise.

The survey still comes. Now nothing in it is a surprise.

LiveCSI™ runs on Numa, the AI Operating System for dealerships.

LiveCSI™ runs on Numa, the AI Operating System for dealerships.

Get a demo

Get a demo