Opportunities

The revenue is already in your DMS

Opportunities texts your service customers about the work their car still needs. When they reply, Numa answers and sends a booking link with the car and the service already filled in.

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Opportunities · Declined work
Texting
AV
Alexis V.
2022 Chevrolet Equinox · Acme Chevrolet
Acme Chevrolet Service
Hi Alexis, it’s Acme Chevrolet service. At your last visit our tech recommended a new cabin air filter for your Equinox. Want me to find you a time?
Sure, is Saturday open?
Saturday works. Here’s a link to pick a time. Your Equinox and the cabin air filter are already filled in.
01
Why they’re on the list
Declined cabin air filter
02
Checked first
No recent RO or appointment
03
Reply
Answered in minutes
04
Booked from the link
Sat 9:00 AM
Example campaign. The names, vehicle, and times are illustrative.
The declined work problem
They said not today. Nobody asked again.
Your advisors recommend the work, and 58% of it gets declined. The follow-up lands on a BDC with a stale list and a phone, and one agent can only get through about 120 dials a day.
Your DMS records every declined line. Numa works the list.
Declined work list
Example week · 5 customers
Alexis V. Cabin air filter
Called twice. Voicemail both times.
Voicemail
Marcus T. Coolant flush
Still on the list Friday. Nobody got to it.
Not reached
Priya S. Battery replacement
Called on Tuesday. She already had an appointment Thursday.
Wasted call
Jordan P. Serpentine belt
Picked up on the third try and booked after a long call.
Booked
Luis M. Wiper blades
Got a coupon email. Never opened it.
No reply
One customer booked. It took a full afternoon of dials to get there.
Example week. Names and services are illustrative.
The demo

A blast gets ignored. A text about their own car gets answered.

Pick a campaign, then reply as the customer.

Campaign
AC
Acme Chevrolet Service
Text message
Reply as Alexis
AV
Alexis V.
2022 Chevrolet Equinox
Text sent
Why they got this text
Declined a cabin air filter at the last visit, Aug 14.
Checked before sending
No repair order in the last 30 days
No upcoming appointment
The booking link
Customer
Alexis V.
Vehicle
2022 Chevrolet Equinox
Service
Cabin air filter
Time
Customer picks
The first text came from the campaign. Numa replies when they answer.
You read the texts here. The names, vehicle, services, and times are illustrative.

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See what your declined work list could book

Opportunities runs on Numa, the AI Operating System for dealerships.

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