Appointment Agent

The first call books the appointment

Appointment Agent answers your service calls, asks what the car needs, and books the appointment in your scheduler before the customer hangs up.

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It answers and books after hours too, when your service desk is closed.

Appointment Agent
On a call
AV
Alexis V.
Acme Chevrolet
Appointment Agent
Thanks for calling Acme Chevrolet service. What can I get on the schedule for you?
Alexis
My Equinox is due for an oil change.
01
What the car needs
Oil change
02
How they get around
Listening
03
An open time
Listening
04
Booked in your scheduler
Listening
Example call, shown as text. Callers hear a natural voice, and the names and times are illustrative.
The Monday morning problem
They called to book. They got voicemail.
Service phones ring hardest when your advisors are busiest. Calls bounce between a phone tree, a voicemail box, and a scheduler that never talk, and the customer books somewhere else.
Service line · Example morning
Monday, 7:30 to 9:00 AM
5 inbound calls
7:42 AM
Alexis V. Oil change
Rang out while advisors were in the lane
Voicemail
7:58 AM
Marcus T. Check engine light
On hold six minutes, then hung up
Hung up
8:11 AM
Priya S. Battery check
Called back at 10:40 AM, no answer
No answer
8:26 AM
Jordan P. Recall visit
Booked by an advisor after nine minutes
Booked
8:47 AM
Luis M. Cabin air filter
Left a message nobody returned
Voicemail
One caller got a time. The other four are a quick search away from another store.

The demo

A phone system takes a message. Numa books the appointment.

Pick what the caller says. Appointment Agent answers, and the booking fills in beside it.

You, calling the service line
AC
Acme Chevrolet Service
Calling
Appointment Agent
Thanks for calling Acme Chevrolet service. I can get you on the schedule. What’s the car in for?
Click here to start
The booking, as Appointment Agent builds it
Acme Chevrolet Service · 2022 Chevrolet Equinox
Alexis V.
On a call
What the car needs
Oil change
Battery check
Check engine light
How they get around
Waiting with the car
Shuttle
Open times in your scheduler
Mon Oct 12 3:00 PM
Tue Oct 13 8:00 AM
Wed Oct 14 10:30 AM
✓
Waiting on the caller
Nothing is booked until they pick a time.
You read the call here. Callers hear it in a natural voice, and the names, vehicle, and times are illustrative.

70%

70%

booking rate with Numa at Juneks CDJR, compared to the team’s own process.

Read the Juneks CDJR story

“The one thing that an AI has that a human doesn’t have is patience.”

“The one thing that an AI has that a human doesn’t have is patience.”

Ryan, General Manager, Juneks CDJR

Numa is the AI Operating System for dealerships

1,400+

Rooftops

1B+

Calls, texts, and chats handled

4M+

Appointments booked

90%

DMS coverage

Partnered with some of the top OEMs in the industry, and growing

#1 in Automotive AI. Inc. 5000 four years straight. Fast Company World’s Most Innovative Companies 2026, Top 10 in Automotive.

Hear it book an appointment on your own phones.

Appointment Agent runs on Numa, the AI Operating System for dealerships.

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