How Stellantis dealers run service now
175+ Stellantis rooftops answer every call, work from one inbox, and watch CSI move in real time. Numa is the system behind it.
254,140 engagements scored across Stellantis dealers in the last 90 days
“Removing Numa would be like tearing the transmission out of a car.”
Tacoma Dodge Chrysler Jeep
The phone is where service revenue leaks
Every store knows the sound. Lines ringing through lunch. Voicemails stacking up. Customers calling back to ask what happened to their first call.
This is not a staffing problem. It is a customer operations problem. Hiring more people to answer the same broken phone tree just makes the chaos more expensive.
40%
of inbound service calls are caused by a prior communication failure
1 in 2
voicemails never get a return call
23 hours
industry average first response to a customer message
5x
more frustration when a conversation ages past a week
What dealers get
One system. The whole service team works from it.
Numa is not a bot that answers and transfers. Voice AI resolves the call. Smart Inbox holds every text, voicemail, and thread with full history. LiveCSI™ scores every interaction as it happens. Your advisors stop chasing callbacks and start closing work.
LiveCSI™
Real-time CSI on every call and text. Heat cases flagged while the customer is still in the shop.
24/7 AI Reception
Every call answered, day one. Nights, weekends, lunch rush.
Inbox AI Agent
Drafts the reply, pulls the history, chases the follow-up.
Intelligent Call Routing
Callers reach the person who can help. Not a phone tree.
RO Status Automation
Status updates go out before customers call to ask.
Service-to-Sales Lead Capture
Service traffic becomes sales opportunity, logged and routed.
SMS Mobile Payments
Customers approve and pay by text. Pickup takes minutes.
Everything your service team needs, in one place they already know.
The stores winning on CSI all run the same play
Featured store
Jerry Ulm, Tampa
333K+
calls and tasks handled by Numa AI, no added headcount
7 min
median time to respond
14 min
median manager response on flagged heat cases
72–82%
of conversations handled at top Stellantis stores on Numa
16.1% → 3.9%
frustration drop when customers hear back fast
74.5%
of Stellantis stores on Numa improving month over month
Direct from dealerships using Numa
“I’m having a GREAT month and it’s all because of Numa. Numa has literally revolutionized my Service department. I would tell any dealer that they should absolutely have Numa in their store.”
Kevin Pierce, General Manager,
Boggus Tipton CDJR
“I used to hear the phone ring all day. Day one on Numa I’ve heard it ring once or twice, and the advisors pick it up.”
Thunder CDJR
“The gap between bad AI and good AI is huge. After we implemented Numa across our stores, customer communication and internal communication within the service department improved dramatically.”
Fox Motors
Get started
Join the 175+ Stellantis dealers already running Numa.
Two years ago it was 40 stores. The dealers moving first are the ones pulling ahead on CSI. Your customers already expect it.