Designed for GM dealers to perform best

190+ GM rooftops answer every call, work from one inbox, and see customer experience scored in real time. Numa is the AI system behind it.

Get a demo

From 39 to 240+ GM dealerships in 19 months.

“For the first time, our team has earned their CSI bonus because of launching Numa.”

Naperville Chevrolet

The Problem

Every unanswered call is a lost sale

Owners call. Advisors are buried. Voicemails stack up. By the time anyone calls back, the customer has already booked with the independent down the road.

Instead of hiring more staff, Numa handles the volume so advisors take the conversations that matter.

23 hrs

industry average first response to a customer message

30-45%

of calls go unanswered during peak periods

1 in 2

voicemails never get a return call

82%

of customers have left a dealership over a bad experience





What dealers get
What dealers get

One system. The whole service drive works from it.

Numa doesn't just answer and transfer. Voice AI resolves the call, Smart Inbox holds every text and voicemail, and LiveCSI™ scores the experience while it's still fixable.

Numa doesn’t just answer and transfer. Voice AI resolves the call, Smart Inbox holds every text and voicemail, and LiveCSI™ scores the experience while it’s still fixable.

Operator
AI at the front door
AI at the front door
AI at the front door

  • Answers every inbound call instantly, day one

  • Knows who the customer is and what's open on their RO

LiveCSI™
Experience protection in real time
Experience protection in real time
Experience protection in real time

  • Sentiment scored on every call and text

  • Heat cases flagged while the customer is still in the shop

Call Intelligence
Truth, coaching, and revenue signals
Truth, coaching, and revenue signals
Truth, coaching, and revenue signals

  • Every call recorded, transcribed, and analyzed

  • Missed revenue moments pulled out of live conversations

Opportunities
Revenue recovery at scale
Revenue recovery at scale
Revenue recovery at scale

  • Declined service, recalls, warranty, and equity moments found

  • Outreach prioritized by intent, not by list order

Everything your service team needs, in one place they already know.

GM Dealer Performance
GM Dealer Performance

What GM dealers measure

Measured across every active General Motors rooftop running Numa.

23 hrs → 24 min

A 99.3% reduction in how long a customer waits to hear back.

23 hrs → 24 min

A 99.3% reduction in how long a customer waits to hear back.

39% → 75%
39% → 75%

Voicemails resolved with a positive outcome, not just returned.

Voicemails resolved with a positive outcome, not just returned.

86%

of flagged heat-case customers come back for service within six months.

86%

of flagged heat-case customers come back for service within six months.

$11K

$11K

saved per rooftop, per month

saved per rooftop, per month

138K

138K

service appointments booked with Numa

service appointments booked with Numa

$370K

$370K

incremental appointment revenue per rooftop

incremental appointment revenue per rooftop

$166K

$166K

retention revenue per rooftop from heat cases

retention revenue per rooftop from heat cases

Direct from GM dealers running Numa

“Our call fail rate went to the lowest in the store's history, and CSI jumped over 20 points with Numa.”
“Our call fail rate went to the lowest in the store’s history, and CSI jumped over 20 points with Numa.”

Chevrolet dealer, Midwest

“We went from 13th to 5th in our region in one month after turning on Numa's CSI follow-up texts. Now we're expanding to Parts and Sales.”

Buick GMC dealer group

“Numa let us reduce cost while increasing performance. It saved thousands a month by not relying on an outsourced BDC.”

Fixed operations director, GM dealer group

Get started

Join the 240+ GM dealers already running Numa.

Talk to the team