240+ GM rooftops run Numa today. Answering every sales call, day or night, and works it to a booked visit, already knowing the caller.
The problem
Voicemail is where buyers go to become someone else’s customer.
Sales calls come in at lunch, at 8 PM, on Sunday. The call rings out, the buyer dials the next store, and roughly $2,000 in gross goes with them. ² You paid for that lead twice: once to generate it, once to lose it.
a year in revenue the average dealership loses to calls nobody answered.
32%
of customer threads never get an answer
1 in 2
voicemails never get a return call
Two leads. Same call
The same buyer calls two GM stores at 7:42 PM. Watch what each store’s night looks like.
Numa for Sales is the difference between a sale and a lost customer
The system
One system runs the whole store
Every call, text, and voicemail lives in one Smart Inbox your team already knows. Sales is the newest part. The rest has been running GM stores for years.
Numa for Sales
The newest part of the system. Answers every sales call, works the buyer, and books the visit.
Operator
AI at the front door. Picks up when your team can’t, a few rings, then Numa answers, from day one. Knows who the customer is and what’s open on their RO.
LiveCSI™
Experience protection in real time. Sentiment scored on every call and text, and heat cases flagged while the customer is still in the shop.
Call Intelligence
Truth, coaching, and revenue signals. Every call recorded, transcribed, and analyzed, with missed revenue moments pulled out of live conversations.
Opportunities
Revenue recovery at scale. Declined service, recalls, warranty, and equity moments found and worked, prioritized by intent.
It answers knowing the customer.
The caller isn’t a stranger. Service history, open ROs, the trade they mentioned in March, and every prior text live in the same system. The agent sells with the store’s memory.
What elite GM dealers look like
Sales, across the Numa network
median first response to a sales lead when Numa answers first ²
Service, measured across GM rooftops running Numa
how long a customer waits to hear back
saved per rooftop, per month
service appointments booked across GM rooftops
of flagged heat-case customers return for service within six months
Direct from GM dealers running Numa
“We went from 13th to 5th in our region in one month after turning on Numa’s CSI follow-up texts. Now we’re expanding to Parts and Sales.”
Buick GMC dealer group
“For the first time, our team has earned their CSI bonus because of launching Numa.”
Naperville Chevrolet
“Our call fail rate went to the lowest in the store’s history, and CSI jumped over 20 points with Numa.”
Chevrolet dealer, Midwest
“Numa let us reduce cost while increasing performance. It saved thousands a month by not relying on an outsourced BDC.”
Fixed operations director, GM dealer group
GM program
Sign up through GM Dealer Portal
Numa is available in GM’s Dealer Digital Solution program. If your store is enrolled in DDS, you can sign up for Numa directly through the GM portal. New to the program or not sure where to start? Get a demo and your Numa team will walk you through enrollment.
Opens gmdealerdigital.com. Enrollment requires GM dealer sign-in.
How it fits
Leads flow to your CRM. Numa covers 90% of DMS integrations including CDK, Tekion, Reynolds & Reynolds, Dealertrack, and Xtime.
