Built for how Ford dealers operate

Numa brings AI to customer operations at Ford dealerships. Every call, text and message in one shared inbox, so your team spends more time with customers and less on the phone. More than 170 Ford rooftops already run on it.

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254,140 engagements scored across Ford in the last 90 days

170+

Ford rooftops live running Numa today

Ford rooftops live running Numa today

Nationwide and growing

Nationwide and growing

25%

Average lift in CSI

Average lift in CSI

Happier customers, stronger scores

Happier customers, stronger scores

$1.2M

$1.2M

Added profit per rooftop, per year

Added profit per rooftop, per year

Revenue recaptured

Revenue recaptured

The Numa difference

One system runs the whole store

Every call, text, and voicemail lives in one Smart Inbox your team already knows. Sales is the newest part. The rest has been running Ford stores for years.

Numa for Sales

The newest part of the system. Answers every sales call, works the buyer, and books the visit.

Operator

AI at the front door. Picks up when your team can’t, a few rings, then Numa answers, from day one. Knows who the customer is and what’s open on their RO.

LiveCSI™

Experience protection in real time. Sentiment scored on every call and text, and heat cases flagged while the customer is still in the shop.

Call Intelligence

Truth, coaching, and revenue signals. Every call recorded, transcribed, and analyzed, with missed revenue moments pulled out of live conversations.

Opportunities

Revenue recovery at scale. Declined service, recalls, warranty, and equity moments found and worked, prioritized by intent.

It answers knowing the customer.

The caller isn’t a stranger. Service history, open ROs, the trade they mentioned in March, and every prior text live in the same system. The agent sells with the store’s memory.

FORDDIRECT PROGRAM

Same program. Different software

One customer, one day. Every vendor in this program covers part of the journey.
We cover all of it.

7:06 AM
The call comes in before the store opens. Numa picks up knowing the caller: 2019 F-150, open recall.
7:09 AM
Appointment booked into the scheduler.
9:30 AM
Reminder text confirms the drop-off.
10:15 AM
Declined brake work from March and the open recall, surfaced on the RO.
12:40 PM
Customer texts “how’s it looking?” RO status pulled from the DMS, answered in the same thread.
2:50 PM
Tone turns on a call about the wait. LiveCSI™ flags it. The GM gets the escalation with full context, truck still on the lift.
4:05 PM
The save gets a reminder that climbs the chain until the service director owns it.
5:20 PM
Customer mentions trading the F-150. Same record moves to sales. Test drive booked for Saturday.

Eight moments. One system for all of them.

See every capability, itemized

See the difference

Service

Every vendor in this program covers the first conversation. Only one knows everything after it.

Capability
Voice AI vendors
Messaging tools
Numa System
Coverage
Answers inbound calls 24/7 with AI
Included
Partial
Numa System
Books service appointments into your scheduler
Included
Included
Numa System
Two-way texting, reminders, and follow-ups
Included
Included
Numa System
Engagement
Revenue mining: recalls, declined services, trade-ins
Included
Included
Numa System
Every call, text, and voicemail in one shared inbox
Not offered
Partial
Numa System
RO status texts, synced from your DMS
Not offered
Partial
Numa System
Intelligence and accountabilityOnly in the Numa System
LiveCSI™: real-time intelligence on every interaction
Not offered
Not offered
Numa System
At-risk detection and escalation to the GM, as it happens
Not offered
Not offered
Numa System
Accountability reminders that climb the chain until someone owns it
Not offered
Not offered
Numa System
Runs on the stack you already operate: Reynolds, CDK, Tekion, Dealertrack, PBS, DealerBuilt, Xtime, DealerFX, WiAdvisor schedulers.

Sales

Every AI in this category can book an appointment. Only one runs the selling conversation that earns it.

Capability
Voice AI vendors
Chat and lead tools
Numa for Sales
Coverage
Answers after-hours and missed sales calls
Included
Not offered
Numa System
Answers real inventory questions, texts the buyer the listing
Partial
Partial
Numa System
Books the test drive on a salesperson’s calendar
Included
Partial
Numa System
Selling
Runs full discovery: needs, budget, trade-in
Not offered
Partial
Numa System
Captures the trade with details, on the call
Not offered
Not offered
Numa System
Pivots across the lot: any vehicle, any badge, down to yesterday’s trade
Not offered
Not offered
Numa System
Handoff and context
Every conversation delivered to the CRM as a qualified lead
Partial
Partial
Numa System
Full discovery context attached: vehicle, trade, budget, appointment
Not offered
Not offered
Numa System
One customer record across sales and service
Not offered
Not offered
Numa System
Leads land in the CRM you already run: standard ADF, full context attached.
The Value

More revenue from the customers you already have.

Every missed call and unreturned message is service work waiting to happen. Numa picks those moments back up and turns them into booked appointments and paid ROs, without adding headcount.

$3B+

Rescued RO revenue across the Numa network

Recaptured from everyday conversations: the after-hours calls, the voicemails, the follow-ups that used to slip by.

FASTER RESPONSE

Customers hear back in seconds, not hours

100x

faster response

HIGHER CSI

YOUR BIGGEST LEVER

Better experience shows up in your scores

Quality matches peers. Close more loops.

25%

56.1%

average CSI lift

Handled · #20 of 26

PROVEN CEILING

Your best stores already show the upside

82.5

vs 77.3 avg

MORE BOOKED WORK

Appointments scheduled during the conversation

4M+

services booked

PROVEN AT SCALE

Trusted across the Numa network

150M+

calls handled

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Join the Ford dealers already running Numa

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