01
Every channel, one thread
Calls, voicemails, and texts from the same customer land in a single conversation. Voicemails arrive transcribed and summarized, so nobody dials in to find out what Jordan wanted.
Smart Inbox
Every call and text, with the repair order beside it
Calls, voicemails, and texts land in one conversation with the open repair order right beside it. Numa drafts the reply and keeps every follow-up on the clock.
The callback problem
They’re not calling to book. They’re calling to ask.
Most service calls aren’t new appointments. They’re customers asking when the car will be ready, what a line on the quote means, or why nobody called back.
Those calls hit an advisor at the counter, a BDC agent who can’t see the RO, or a texting app nobody checks. Each one turns into a callback, and every callback is another chance to lose the customer.
How it works
Other tools take the message. Numa runs the work.
Smart Inbox pulls every channel into one thread, puts the repair order next to it, and makes sure someone owns the next step.
02
The RO sits beside it
Numa pulls the open repair order from your DMS, with status, promised time, and every job line. Write It For Me drafts the reply from all of it, and the advisor sends it in one tap.
03
Every follow‑up has an owner
Each conversation is assigned to an advisor with a clock on it. Overdue replies rise to the top, and heat cases get flagged before they turn into a bad survey.
The demo
Work the inbox as Dana
Jordan wants to know if the Tahoe will be ready by five. Draft the reply with Write It For Me, send it, and clear the queue the way an advisor would.
Tacoma CDJR
One inbox for the whole service team.
Tacoma CDJR moved its service calls and texts into Smart Inbox, so advisors, the BDC, and managers all work from the same conversation. Customers hear back faster, and the team stops chasing callbacks.
20 pts
Increase in CSI
5 min
Average response time
12%
More appointments booked
71%
Of missed calls captured
Results reported by Tacoma CDJR after rolling out Numa.
“Pulling it out would be like taking the transmission out of a car.”
Eric Frost, Service Director, Tacoma CDJR
Numa is the AI Operating System for dealerships
1,500+
Rooftops
1B+
Calls, texts, and chats handled
4M+
Appointments booked
90%
DMS coverage
Partnered with some of the top OEMs in the industry, and growing
#1 in Automotive AI. Inc. 5000 four years straight. Fast Company World’s Most Innovative Companies 2026, Top 10 in Automotive.
Questions about Smart Inbox
Don’t see your question? Bring it to a demo and we’ll walk through how Smart Inbox fits your store.
