Payments

Approved by text.
Paid before pickup.

Payments puts a secure pay link in the same text thread as the quote. The customer pays from their phone, your advisor sees it the moment they do, and pickup is a handoff instead of a line.

See it on your own ROs

See it on your own ROs

Try it as the customer

Try it as the customer

Numa/Service · ConversationsSearchAB
DR
Dana Rivera
RO 48231 · 2020 Explorer · Acme Ford Service
Paid
Your Explorer is due for a coolant service, and the cabin air filter is dirty. $297 for both. Want them done today?
Yes, do both please.
Approved by text · 2 services
All done. Your Explorer is ready at 5:00. Pay here and skip the counter.
Acme Ford ServiceSecure
RO 48231 · 2020 Explorer
$386.95
Paid · 3:58 PM
Paid. See you at 5.
Approved by text12:40 PM
Request sent3:52 PM
Paid3:58 PM
Numa/Service · ConversationsSearchAB
DR
Dana Rivera
RO 48231 · 2020 Explorer · Acme Ford Service
Today
Hi Dana, your Explorer is due for a coolant service, and the cabin air filter is dirty. Want both today? Coolant service $219, cabin air filter $78.
12:38 PM · A. Brooks
Yes, do both please.
12:40 PM
Approved by text · 2 services
All done. Your Explorer is ready at 5:00. Pay here and skip the counter.
Acme Ford ServiceSecure
RO 48231 · 2020 Explorer
$386.95
Paid · 3:58 PM
3:52 PM · A. Brooks
Paid. See you at 5.
3:58 PM
Payment requestPaid
$386.95
RO 48231 · Charge now
Oil changeBooked$89.95
Coolant serviceApproved by text$219.00
Cabin air filterApproved by text$78.00
Total$386.95
Approved by text
12:40 PM · 2 services
Payment request sent
3:52 PM · A. Brooks
Paid
3:58 PM · card ending 4242
Pickup at 5:00 PM
Nothing left to pay at the counter
Same thread as the quoteCharge now or holdRO number on every requestPaid before pickup.
Numa/Service · ConversationsAB
DR
Dana Rivera
RO 48231 · 2020 Explorer
Today
Hi Dana, your Explorer is due for a coolant service, and the cabin air filter is dirty. Want both today? Coolant service $219, cabin air filter $78.
12:38 PM · A. Brooks
Yes, do both please.
12:40 PM
Approved by text · 2 services
All done. Your Explorer is ready at 5:00. Pay here and skip the counter.
Acme Ford ServiceSecure
RO 48231 · 2020 Explorer
$386.95
Paid · 3:58 PM
3:52 PM · A. Brooks
Paid. See you at 5.
3:58 PM
Payment request · RO 48231
$386.95
Paid
Same thread as the quoteCharge now or holdRO number on every requestPaid before pickup.

The 5 o’clock line

The work was approved at lunch. The line still forms at 5:00.

A customer who approves by text still pays at the counter, at pickup, with everyone else. Slide to move some of them to the pay link and watch the line.

Pickup hour at one cashier
4:30 to 5:45 PM · 20 pickups · one cashier
Paid from the textPays at the counter
0%paid from
the text
People in line at the counterEveryone at the counter
024685:054:304:455:005:155:305:45
Longest wait at the counter
25 min
Everyone pays at the counter
In line at 5:05 PM
8
Peak of the pickup hour
Skipped the line
0 of 20
Paid from the text before they arrived
Illustrative simulation. 20 pickups, one cashier, about three and a half minutes per payment.
Pickup hour at one cashier
4:30 to 5:45 PM · 20 pickups · one cashier
Paid from the textPays at the counter
0%paid from
the text
People in line at the counterEveryone at the counter
024685:054:304:455:005:155:305:45
Longest wait at the counter
25 min
Everyone pays at the counter
In line at 5:05 PM
8
Peak of the pickup hour
Skipped the line
0 of 20
Paid from the text before they arrived
Illustrative simulation. 20 pickups, one cashier, about three and a half minutes per payment.
Pickup hour at one cashier
4:30 to 5:45 PM · 20 pickups · one cashier
Paid from the textPays at the counter
0%paid from
the text
People in line at the counterEveryone at the counter
024685:054:305:005:30
Longest wait at the counter
Everyone pays at the counter
25 min
In line at 5:05 PM
Peak of the pickup hour
8
Skipped the line
Paid from the text before they arrived
0 of 20
Illustrative simulation. 20 pickups, one cashier, about three and a half minutes per payment.

Send it as the advisor. Pay it as the customer.

Send the request as the advisor, then pay it from Dana’s phone. Try it with a hold, too.

AdvisorA. BrooksYour turn
Numa/Service · PaymentsSearchAB
DR
Dana Rivera
RO 48231 · 2020 Explorer
Draft
Amount
$386.95
Oil change, coolant service, cabin air filter
The card is charged when Dana pays.
CustomerDana’s phone
3:50
AF
Acme Ford Service
Service department
Today 12:38 PM
Hi Dana, your Explorer is due for a coolant service, and the cabin air filter is dirty. $297 for both. Want them done today?
Yes, do both please.
Got it. We’ll text you when it’s ready.
Text message
Choose charge now or a hold, then send the request.
Example conversation. Names, vehicles, and amounts are illustrative.
AdvisorA. BrooksYour turn
Numa/Service · PaymentsSearchAB
DR
Dana Rivera
RO 48231 · 2020 Explorer
Draft
Amount
$386.95
Oil change, coolant service, cabin air filter
The card is charged when Dana pays.
CustomerDana’s phone
3:50
AF
Acme Ford Service
Service department
Today 12:38 PM
Hi Dana, your Explorer is due for a coolant service, and the cabin air filter is dirty. $297 for both. Want them done today?
Yes, do both please.
Got it. We’ll text you when it’s ready.
Text message
Choose charge now or a hold, then send the request.
Example conversation. Names, vehicles, and amounts are illustrative.
AdvisorA. BrooksYour turn
Numa/Service · PaymentsAB
DR
Dana Rivera
RO 48231 · 2020 Explorer
Draft
Amount
$386.95
Oil change, coolant service, cabin air filter
The card is charged when Dana pays.
CustomerDana’s phone
3:50
AF
Acme Ford Service
Service department
Today 12:38 PM
Hi Dana, your Explorer is due for a coolant service, and the cabin air filter is dirty. $297 for both. Want them done today?
Yes, do both please.
Got it. We’ll text you when it’s ready.
Text message
Choose charge now or a hold, then send the request.
Example conversation. Names, vehicles, and amounts are illustrative.

Itemized

What Payments adds, and what it leaves alone

Payments is a link, not a new system at the counter. Tap any line on the receipt to see what it means for your team.

For the customer

One tap from the text they already have. No app, no account, and no line at 5:00.

For the advisor

Send the request from the conversation, then see it paid with the time the card was charged.

For the cashier

Every request carries its RO number. The line gets shorter, and the people in it are the ones who chose the counter.

ACME FORD SERVICE
PAYMENTS · ITEMIZED
RO 48231 10/27 3:58 PM
ON THIS TICKET
NOT ON THIS TICKET
TIME AT THE CASHIER0:00
DUE AT PICKUP$0.00
01 · Pay link in the text thread
The request goes out in the same conversation as the quote, so the customer pays where they already said yes.
THANK YOU. KEYS ARE AT THE SERVICE DESK.
Tap any line to see what it means at the counter.
ACME FORD SERVICE
PAYMENTS · ITEMIZED
RO 48231 10/27 3:58 PM
ON THIS TICKET
NOT ON THIS TICKET
TIME AT THE CASHIER0:00
DUE AT PICKUP$0.00
01 · Pay link in the text thread
The request goes out in the same conversation as the quote, so the customer pays where they already said yes.
THANK YOU. KEYS ARE AT THE SERVICE DESK.
Tap any line to see what it means at the counter.
ACME FORD SERVICE
PAYMENTS · ITEMIZED
RO 48231 10/27 3:58 PM
ON THIS TICKET
NOT ON THIS TICKET
TIME AT THE CASHIER0:00
DUE AT PICKUP$0.00
01 · Pay link in the text thread
The request goes out in the same conversation as the quote, so the customer pays where they already said yes.
THANK YOU. KEYS ARE AT THE SERVICE DESK.
Tap any line to see what it means at the counter.

FAQ

What advisors and cashiers ask
before the first pay link goes out

General

Capabilities

At the counter

Get a demo

What is Numa Payments?

Numa Payments lets your advisors send a secure payment request in the same text conversation as the quote. The customer pays from their phone, and the request shows paid with the time the card was charged, so pickup is a handoff instead of a stop at the cashier.

How does Payments fit with approvals?

Approvals and payments live in the same conversation. Once the customer says yes to the work, the advisor sends the payment request in that thread, with the RO number attached.

Does the customer need an app or an account?

No. The customer taps one secure link in the text, pays by card, and stays in the conversation they already have with your service department.

General

Capabilities

At the counter

What is Numa Payments?

Numa Payments lets your advisors send a secure payment request in the same text conversation as the quote. The customer pays from their phone, and the request shows paid with the time the card was charged, so pickup is a handoff instead of a stop at the cashier.

How does Payments fit with approvals?

Approvals and payments live in the same conversation. Once the customer says yes to the work, the advisor sends the payment request in that thread, with the RO number attached.

Does the customer need an app or an account?

No. The customer taps one secure link in the text, pays by card, and stays in the conversation they already have with your service department.

Numa is the AI Operating System for dealerships

1,500+

Rooftops

1B+

Calls, texts, and chats handled

4M+

Appointments booked

90%

DMS coverage

Partnered with some of the top OEMs in the industry, and growing

#1 in Automotive AI. Inc. 5000 four years straight. Fast Company World’s Most Innovative Companies 2026, Top 10 in Automotive.

They already said yes. Let them pay from the same text.

They already said yes. Let them pay from the same text.

Payments runs on Numa, the AI Operating System for dealerships.

Payments runs on Numa, the AI Operating System for dealerships.

See it on your own ROs

See it on your own ROs