INFINITI built its name on hospitality. Numa makes sure it survives the phone. Every call answered day or night, every client known by name and history, every conversation worked to a booked visit.
The problem
Voicemail is not hospitality.
Your clients chose INFINITI for an experience. Then they call at lunch, at 8 PM, on Sunday, and the phone rings out. A luxury client does not leave a voicemail. They dial the next retailer, and with a lineup this focused, every lost inquiry hurts twice as much.
a year in revenue the average dealership loses to calls nobody answered.
32%
of client threads never get an answer
1 in 2
voicemails never get a return call
Two clients. Same call
The same QX65 buyer calls two INFINITI retailers at 7:42 PM. Watch what each store’s night looks like.
Numa for Sales is the difference between a sale and a lost client
The system
One system runs the whole store
Every call, text, and voicemail lives in one Smart Inbox your team already knows. Sales is the newest part. The rest has been running dealerships for years.
Numa for Sales
The newest part of the system. Answers every sales call, works the buyer, and books the visit.
Operator
AI at the front door. Picks up when your team can’t, a few rings, then Numa answers, from day one. Knows who the client is and what’s open on their RO.
LiveCSI™
Experience protection in real time. Sentiment scored on every call and text, and heat cases flagged while the client is still in the shop.
Call Intelligence
Truth, coaching, and revenue signals. Every call recorded, transcribed, and analyzed, with missed revenue moments pulled out of live conversations.
Opportunities
Revenue recovery at scale. Declined service, recalls, warranty, and equity moments found and worked, prioritized by intent.
It answers knowing the client.
The caller isn’t a stranger. Service history, open ROs, the QX60 they mentioned trading in March, and every prior text live in the same system. The agent serves with the store’s memory.
Client experience
CSI is the currency of the brand. Protect it in real time
INFINITI stakes its comeback on client experience. LiveCSI™ scores the sentiment of every call and text as it happens, flags the at-risk client while the vehicle is still on the lift, and routes the save to a person who can make it right. You find out about the bad visit before the survey does.
of flagged heat-case clients return for service within six months
how long a client waits to hear back
saved per rooftop, per month, across the Numa network
Sales, across the Numa network
median first response to a sales lead when Numa answers first
How it fits
Leads flow to your CRM. Numa covers 90% of DMS integrations including CDK, Tekion, Reynolds & Reynolds, Dealertrack, and Xtime.
FAQ
Get started
A missed call is someone else’s client. An answered call is yours.
Bring the hospitality INFINITI promises to every conversation your store has.