Numa is the AI Operating System that increases CSI by improving how dealerships engage with customers and coordinate across departments by - integrating with your CRM and DMS, flagging at risk customers immediately, capturing every call and text, and booking appointments with timely follow-up. We free up employees time and orchestrate their work better.

Numa Voice AI is “voice with a brain": it connects to your DMS in real time and answers with full context instead of reading a script. Because it already knows the caller's vehicle and open repair order, it can tell a customer their car is waiting on a part and ready Thursday, or book them into a genuinely open service bay without double-booking. Most AI voice only greets and transfers; Numa resolves the request and writes it back to the DMS.

Dealerships use Numa to recover service revenue lost to missed calls and slow replies. Numa cuts average customer response time from 23 hours to under 10 minutes and lifts repair-order dollars per advisor by over 35%.

Most dealerships go live in 2-3 weeks. A dedicated Numa team handles DMS integration, phone configuration, and team training, with check-ins in the first weeks to catch issues early. Because Numa connects to systems you already run, setup doesn’t disrupt daily operations, and most teams are proficient within 90 days.

Numa is built for franchise dealerships and multi-rooftop groups running high call and text volume through fixed ops, where missed communication directly costs service revenue and retention. It fits single stores wanting to stop missing calls and large groups standardizing operations across rooftops alike.