Picture this: A customer drops off their car for routine maintenance. They’re used to waiting—calling the dealership multiple times to get updates, growing more frustrated with each unanswered question. What should’ve been a straightforward visit becomes a headache.
Now imagine a different approach. The moment the vehicle enters the service bay, the customer gets a text confirming that their service has started. A technician spots an additional issue and quickly sends an update—complete with a repair estimate and a link for instant approval. When the service wraps up, the customer knows every detail, feels respected, and appreciates the transparency. Instead of a hassle, the experience builds trust and loyalty.
Your service department can deliver this kind of experience—every single time. Here’s how.
Numa’s AI-powered platform is designed to make proactive communication effortless:
Take Tacoma CDJR, for example. By using Numa to centralize and streamline interactions, they integrated real-time updates with their Dealer Management System (DMS). This allowed advisors to send timely updates that left customers feeling informed and valued.
The results?
Service Director Eric Frost put it best: “Numa’s ability to integrate with a DMS in real-time was a game-changer. No other tool bridges customer communication and DMS activity with this level of synchronicity.”
Proactive communication isn’t just about better service—it’s about transforming the customer experience. Dealerships that prioritize transparent, timely communication see measurable gains in satisfaction, retention, and revenue.
With Numa, you’re not just adopting a tool; you’re embracing a philosophy—one that puts your customers first and turns every service visit into an opportunity to impress.
Ready to elevate your service department? The road to success starts here.
No more hold music. No more unanswered voicemails. Your customers are top priority.
