We are pleased to announce that Numa, the AI platform for car dealerships, is GM iMR-approved. GM dealers can now receive co-op reimbursement and up to 50% off Numa using their available iMR Service Lane funds.
Powered by the latest developments in Generative AI, Numa offers dealerships a centralized communication platform to streamline customer operations, enhance team collaboration, and boost dealership profitability.
“Crushing volume of inbound calls combined with disjointed workflows and data silos has left dealerships struggling to keep up with demand,” says Tasso Roumeliotis, co-founder and CEO of Numa, “we’re excited to serve GM Dealers to meet customer demand at scale by centralizing customer engagement and harness the power of Generative AI to answer every customer call, understand service needs, and schedule service appointments without any human involvement.”
With Numa, every car dealership gets its own machine-learning AI model. So when a customer calls or texts a dealership, Numa answers the phone and books appointments. Numa qualifies, labels, and routes incoming calls for faster handling and helps customers avoid lengthy call trees. Numa answers all customer questions ranging from hours of operation to whether there is WiFi in the waiting room.
Numa reaches out to customers on the status of their car while in the shop — all powered by an AI agent working to extract this information in real-time. As customers are routed through a dealership, team members get summaries of the customer engagement to improve service experience with less work.
Numa provides dealership management with complete visibility into the day-to-day customer operations and workflows. For instance, if an employee is on vacation and a customer needs immediate assistance with a reprint of the lease, team members can view and respond to the customer request immediately versus waiting until the employee returns using Numa.
“Gold Coast Cadillac has achieved a top 3 position in the Northeast for customer retention, largely due to process and technology advances facilitated by Numa," says William Camastro, Operating Partner at Gold Coast Cadillac, "we've surpassed 40% in online appointment scheduling and now offer alternative communication options during peak times, after hours, and holidays. With Numa, our employees are 50% more productive and our gross profits are up 40% year over year.”
Numa integrates seamlessly with leading Dealer Management Systems (DMS) to empower dealership employees with live updates to reduce service workload, enable better communication, and deliver hyper-personalized customer experience. By centralizing customer engagement and using AI to reboot their operations, car dealerships reduce communication lag time, resulting in improved CSI and increased profitability.
“GM and Numa share a commitment to delivering exceptional customer experiences at every touchpoint,” says Roumeliotis, “we’re excited to have GM dealerships tap into the power of AI to build the car dealership operations for the next generation.”
Interested in learning how Numa can benefit your dealership? Book a demo.
No more hold music. No more unanswered voicemails. Make every customer feel like they’re your top priority.