Built for how Ford dealers operate
Numa brings AI to customer operations at Ford dealerships. Every call, text and message in one shared inbox, so your team spends more time with customers and less on the phone. More than 170 Ford rooftops already run on it.
254,140 engagements scored across Ford in the last 90 days
170+
25%
What dealers get
One place for every customer conversation.
Service drives move fast, and advisors can't always get to the phone. Numa picks up the calls, texts and voicemails they miss, answers in the advisor's voice, and routes the work to the right person. Your team stays focused on customers, and nothing falls through.
24/7 AI Reception
Every call answered
Picks up the calls your team can't get to, after hours and weekends included.
Inbox AI Agent
Triages and drafts in one inbox
Triages, drafts replies, and sets follow-ups in one shared inbox.
LiveCSI
Catch issues early
Flags an unhappy customer in real time and gets it to the GM with full context, while there's still time to make it right.
RO Status Automation
Status updates from the DMS
Customer status updates straight from your DMS, so every RO keeps moving.
Service-to-Sales Lead Capture
Trade-ins routed to sales
Trade-in leads from service ROs go straight to sales. Customers pay by text.
Intelligent Call Routing
The right advisor, every time
Routes to the right advisor; AI picks up the rest. One thread across service, BDC, sales and parts.
Everything your service team needs, in one place they already know.
The Value
More revenue from the customers you already have.
Every missed call and unreturned message is service work waiting to happen. Numa picks those moments back up and turns them into booked appointments and paid ROs, without adding headcount.
$3B+
Rescued RO revenue across the Numa network
Recaptured from everyday conversations: the after-hours calls, the voicemails, the follow-ups that used to slip by.
MORE BOOKED WORK
Appointments scheduled during the conversation
4M+
services booked
PROVEN AT SCALE
Trusted across the Numa network
150M+
calls handled